Animal Health Information
The Veterinary Medicines Directorate (VMD), an executive agency of Defra, regulates veterinary medicines across the UK to protect animal health, public health and the environment.
BATA is proud to be accredited under the VMD's Accredited Internet Retailer Scheme (AIRS), demonstrating our commitment to the safe, legal and responsible supply of veterinary medicines online. Our premises are also approved by the VMD and listed on the official Register of SQP Retailers and Feed Businesses, reflecting the high standards we maintain across our business.
Names & Qualifications of Our RQPs
Benjamin Hull
Senior Buyer
Qualification: AMTRA
Darcy Skilbeck
Malton Store Manager
Qualification: AMTRA
Ned Batten
Retail Operations Manager
Qualification: AMTRA
For confirmation of the above's registration status, please click the following link and search the AMTRA List of AMTRA Registered Animal Medicines Advisors.
For confirmation of the online retail premises' registration status, please click the following link and search the Veterinary Medicines Directorate's Register of All Approved Premises.
VMD Database Information
For the Vetinary Medicines Directorate's Adverse Reaction online form and to make a complaint, please click here to complete and submit a report.
For the Vetinary Medicines Directorate's Product Information Database, please click here to view the database.
Complaints
If you have a complaint about the quality of a veterinary medicine, please contact us in the first instance. You can find our complaints policy in our Terms & Conditions. However, if you feel that we haven’t resolved your complaint satisfactorily, you can contact the VMD; postmaster@vmd.gov.uk.
Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery, or cost, and not about non-medicinal products.