Returns, Exchanges & Refunds
Returns & Refunds
We hope you’re happy with your purchase. If you need to return an online order, you can return eligible items within 28 days of receiving your order for a refund, provided they are unused, undamaged and returned in a suitable condition.
Online Returns
Items purchased online can be returned within 28 days of receipt.
To be eligible for a return:
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Items must be unused, undamaged, clean and dry.
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Items should be returned in their original packaging where possible.
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All original labels must remain attached.
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Items must be packaged securely to prevent damage during transit.
Please note that PML products are non-returnable.
Certain products also cannot be returned or exchanged unless faulty due to their perishable nature or for health, safety or hygiene reasons. This includes:
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Animal feed
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Animal health products
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Protective clothing
If you are unsure whether your item can be returned, please contact us before sending it back.
Return Postage
Unless your item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer.
We strongly recommend using a tracked delivery service and obtaining proof of postage when returning your order. BATA cannot accept responsibility for parcels that are lost or damaged while being returned.
Original delivery charges are not normally refunded unless the item supplied was faulty or incorrect.
Refunds
Your refund will be processed once your returned items have been received by BATA.
We aim to process refunds within 5 days of receiving your return.
Refunds will be issued in accordance with the original order and, unless the goods were faulty or incorrect, will not include the original delivery charge.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us within 48 hours.
You should also contact us if your order has not arrived by the final estimated delivery date.
Contact:
Email: info@bataltd.co.uk
Telephone: 01653 605200
Where an item is faulty, damaged or incorrect, BATA will refund reasonable return postage costs. Please make sure you obtain proof of postage.
We recommend contacting us before returning any faulty, damaged or incorrect items.
Where to Send Online Returns
Please mark your parcel RETURNS and send it to:
BATA Malton Country Store
Norton Road
Malton
YO17 9RU
Returns for Store or Head Office Orders
For returns relating to purchases made in store or through the BATA Head Office, please contact the relevant team directly.
Agricultural Office: 01653 605200
Fuel Office: 01653 605250
Online Returns Form
If you are returning an online order, please complete the BATA Online Returns Form and include it with your return.